Refund / Return Policy

Refund / Return Policy

At Site Ready Tactical, we are committed to providing high-quality safety gear, including products like the Panther NextGen Safety Utility Vest Hi-Vis Neon. If you are not completely satisfied with your purchase, we’re here to help.

1. 14 Days Money Back Guarantee

We offer a 14 Days Money Back Guarantee.

You have 14 days from the date of delivery to request a return and refund.

2. Return Eligibility

To be eligible for a return:

  • The item must be unused and in the same condition that you received it
  • The item must be in its original packaging
  • Proof of purchase (receipt or order confirmation) is required

Items that do not meet these criteria may not be accepted.

3. Non-Returnable Items

For safety and hygiene reasons, certain items may not be eligible for return, including:

  • Used or worn safety gear
  • Items damaged after delivery
  • Final sale or clearance items (if applicable)

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be issued to your original payment method
  • Processing times may vary depending on your payment provider

⚠️ Note: Original shipping charges are non-refundable.

5. Exchanges

We only replace items if they are:

  • Defective
  • Damaged
  • Incorrect

If you need an exchange, please contact us with details and photos (if applicable).

6. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable shipping service
  • We are not responsible for lost or damaged return shipments

7. Order Cancellations

  • Orders can only be canceled within 12 hours of placement
  • After this period, orders may already be processed or shipped

8. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.

Include:

  • Your order number
  • A description of the issue
  • Photos of the item (if applicable)

9. Contact Information

If you have any questions about returns or refunds, please contact us:

Site Ready Tactical
30 North Gould Street
Sheridan, Wyoming 82801
United States

📧 Email: support@sitereadytacticalinc.com
📞 Phone: +1 (347) 835-2774

🕒 Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM

We aim to respond within 24–48 business hours.